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Refund Policy
Your satisfaction is our top priority. Here's our fair and simple refund policy.
We put our heart into every bobblehead we create. If something isn't right, we'll make it right! Each custom bobblehead is made specifically for you, so please review your preview carefully before approval.
Eligible for Refund
- ✓Bobblehead arrives damaged or broken
- ✓Product significantly differs from approved preview
- ✓Wrong item delivered
- ✓Manufacturing defects (paint issues, structural problems)
- ✓Missing parts or accessories
Not Eligible for Refund
- ✗Change of mind after approval
- ✗Minor variations in handcrafted details
- ✗Color variations due to screen differences
- ✗Delayed delivery due to shipping carrier issues
- ✗Incorrect shipping address provided by customer
📝 How to Request a Refund
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STEP 1
Contact Us
Email us within 7 days of receiving your order with photos of the issue.
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STEP 2
We Review
Our team will review your request within 24-48 hours.
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STEP 3
Resolution
We'll offer a remake, replacement, or refund based on the situation.
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STEP 4
Refund Processed
Approved refunds are credited within 5-7 business days.
💡 Good to Know
- •Refund requests must be made within 7 days of delivery
- •Please keep the original packaging for returns
- •We may request photos or video of the issue
- •Refunds are processed to your original payment method